《3.5D GuideBot》Privacy Policy

Hologist Co. Ltd. (hereinafter referred to as "our company")

Our company respects the privacy of our users and pays the utmost attention to protecting their personal information. This privacy policy stipulates how we will acquire, use, and manage your personal information in connection with the use of our application "3.5D GuideBot" (hereinafter referred to as "this application").

1. Types of information acquired

Our company may acquire the following information as necessary:

• Device information (OS version, model, device identifier, etc.)
• Location information (when using the AR function)
• Usage log (date and time of use, functions used, etc.)
• Information entered by the user himself (email address when making inquiries, etc.)

2. Purpose of Use

The acquired personal information will be used for the following purposes:

1. To provide, operate, and maintain this app
2. Statistical and analytical processing to improve convenience and services
3. Respond to inquiries and support from users
4. To prevent unauthorized use and strengthen security
5. To comply with laws and regulations and respond to requests from government agencies

3. Handling of camera function and video data

This app uses a camera when using the AR function, but we do not record, collect, or store video data.

If the subject of the photo includes a third party, private property, confidential information, etc., the user is solely responsible for dealing with portrait rights, copyright, privacy, etc.

4. Handling of Cloud-Stored Video, Audio, and Q&A Data

In some cases, users may voluntarily upload or share video files, audio recordings, or Q&A collections to our cloud services in order to utilize certain application functions (e.g., training of chatbot responses or content sharing). Our handling policy is as follows:

• Such data will be stored securely on cloud infrastructure providers (e.g., AWS, Google Cloud) under appropriate access controls and encryption.
• These data are used solely for the purpose of providing and improving app functions (e.g., chatbot training, AR content enhancement).
• Data will not be disclosed to third parties without user consent, except as required by law.
• Users may request deletion of their uploaded data at any time by contacting us.
• If users only use the AR camera and do not upload files, no video, audio, or Q&A data will be stored in the cloud.

5. Handling of screenshots and screen recording functions

Screenshots and recording data taken by the user themselves will be stored on the user's device and will not be acquired, analyzed, or sent by our company.

When posting such data on platforms such as SNS, the user himself/herself is responsible for copyright, portrait rights, privacy, etc.

6. Use of location information

Location information such as GPS may be used to display the location of AR content, but in accordance with the following policy:

• Location information is used in real time and is not recorded or stored
• The acquired location information is processed only in a form that does not identify individuals
• It will not be sent to a server or provided to a third party

7. Use of technologies such as cookies

We may use cookies or similar technologies to improve user convenience and improve our services.

However, we will not collect personally identifiable information through cookies, etc.

8. Provision to third parties and business outsourcing

(1) Provision to third parties

We will not provide personal information to third parties without the user's prior consent. However, we may provide the information appropriately when required by law or when it is deemed necessary to protect human life and property.

(2) Outsourcing

We may outsource the following operations to external companies:

• System operation and maintenance
• Provision of cloud infrastructure (e.g. Amazon Web Services, Google Cloud)

We will enter into a contract (data processing contract) with the outsourcing company regarding the protection of personal information, prohibit subcontracting, require safety management measures, etc., and provide appropriate supervision.

9. External services and links

This application may contain links to external websites and services. The handling of personal information by these external services is outside of our control, so please check their respective privacy policies.

10. Security management measures

We take the following security management measures for the personal information we obtain:

• Organizational measures: Appointment of a personal information manager, establishment of internal regulations
• Technical measures: Encryption, access restrictions, firewalls, etc.
• Personal measures: Employee training, confidentiality agreements
• Physical measures: Data center entry and exit management, disaster prevention

11. User's responsibility for self-management

We do not access personal files such as images and recordings stored on the user's device. Users are responsible for managing these data.

12. Disclaimer

We are not responsible for any unintentional capture of third party information or individuals through the use of this app, or for information leakage due to user operation errors, etc.

13. User rights regarding personal information

Users have the following rights regarding their own personal information:

• Request for disclosure
• Request for correction or deletion
• Request for suspension of use or suspension of provision to third parties
• Withdrawal of consent (without affecting the lawfulness of processing before withdrawal)
• To make such requests, please contact the "Contact Information" below.

14. Changes to the Privacy Policy

This policy may be revised without notice due to amendments to laws and regulations or changes to the content of our services. Please check the latest version on this app or our official website at any time. We will notify users of important changes by in-app notifications or emails.